We currently use UPS and USPS for shipping our products. If you would like to either pick up in Cornville or use a different provider please let us know.
Refunds & Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Non-defective perishable goods, such as our mixers, are exempt from being returned/refunded, except when damaged as a result of the shipping and handling process. Please do not send your perishable purchase(s) back to us.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Exchanges (if applicable)
We only replace non-perishable items if they are defective or damaged. If you need to exchange a non-perishable item, such as our merchandise, for the same item, send us an email at firstname.lastname@example.org; and send your item to: Ass over Teakettle P.O. Box 102 Skowhegan, Maine 04976
Refunds (if applicable)
Once your refund request is received and inspected, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your defective non-perishable product, you should mail your product to: Ass over Teakettle P.O. Box 102 Skowhegan, Maine 04976
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.